My deposit is not credited to my Mostbet account, what should I do?
If your deposit is not showing in your Mostbet balance, first wait a few minutes, then follow these steps:
Check payment status
- Open “Deposit history” in your account.
- See if the transaction shows as “Pending”, “Success”, or “Failed”.
Confirm with your bank/wallet
- Check SMS, bank app, bKash/Nagad/Rocket or card statement.
- Take a screenshot of the payment if money is deducted.
Refresh and re-login
- Log out of Mostbet and log in again.
- Refresh the wallet/balance page.
Contact support
- Open “Support” or live chat on the website/app.
- Send: your account ID, deposit method, amount, time, and payment screenshot.
Note: Do not try multiple deposits until you know the status of the first one, to avoid double charges, especially when you plan to play casino or sports bets right away.