Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you, as the player and account holder (“you”, “your”, “player”), and Mostbet (“Mostbet”, “we”, “us”, “our”), regarding your access to and use of the online casino, sports betting, Slots, and related gaming services made available through the Mostbet website, mobile applications, and any associated platforms (collectively, the “Services”). By registering an account, using the Services, or accessing any part of the platform, you confirm that you have read, understood, and agreed to be bound by these Terms. These Terms apply in addition to any specific rules, policies, or conditions published on the website in relation to particular products, bonuses, or promotions. In case of any discrepancy between these Terms and any other document or policy available on the site, these Terms shall prevail unless expressly stated otherwise. You are responsible for reviewing these Terms regularly, as we may update or amend them at any time, and your continued use of the Services after any change will be deemed as your acceptance of the revised Terms.

The purpose of these Terms is to ensure that all gaming and betting activities on the Mostbet platform are conducted in a fair, transparent, and legally compliant manner. We are firmly committed to responsible gambling and strict protection of minors, and these Terms must be interpreted and applied consistently with those principles. You acknowledge that online gambling carries financial and psychological risks and that you should never play with money you cannot afford to lose. Before opening an account or placing any bet, you should ensure that you understand the nature of online casino games, Slots, sports betting, and other interactive games offered, as well as the associated probabilities of loss and potential for harm. If you do not agree with any part of these Terms or if local law in your place of residence prohibits online gambling, you must immediately stop using the Services and close your account.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “I Agree”, or any similar button, or by otherwise indicating your consent during the registration process, you acknowledge that you have read and understood these Terms in full and that you agree to be bound by them. Your acceptance of the Terms is a prerequisite to opening an account and accessing the casino games, Slots, live dealer tables, sports betting markets, and other Services provided by Mostbet. If you do not wish to accept these Terms, you must not proceed with the registration and must refrain from using the platform in any manner. Your use of the Services also signifies your acceptance of any additional rules or conditions associated with specific games, tournaments, promotions, and loyalty or VIP programs that may be published on the website from time to time. It is your responsibility to familiarise yourself with all applicable rules and conditions before participating in any game or promotion.

Mostbet reserves the right to amend, modify, or update these Terms at its sole discretion for reasons including, but not limited to, legal or regulatory changes, security improvements, enhancement of responsible gaming practices, or the introduction of new products or services. Any significant changes to the Terms will be published on the website, and where required by applicable law, we will notify you through email or on-site messaging. The updated Terms will take effect from the date they are published on the site unless a later date is specified, and your continued use of the Services after such date will be considered as your acceptance of the revised Terms. If you do not agree with any modification, your sole remedy is to stop using the Services and request account closure. We encourage you to print or download a copy of these Terms and keep them for your records.

Eligibility & Age Restriction (18+ only)

Use of the Services is strictly limited to individuals who are at least 18 years of age or above the legal age for gambling in their jurisdiction of residence, whichever is higher. By opening an account, you confirm that you are 18 years or older and legally capable of entering into binding contracts under the laws applicable to you. You further confirm that you are accessing Mostbet from a jurisdiction where online gambling and betting activities are not prohibited and that you are not listed in any self-exclusion or prohibition register for gambling. We strictly prohibit the use of our Services by minors, and we apply verification procedures and monitoring mechanisms to detect attempts by underage persons to access our platform. Any use of the Services by a minor, whether directly or through the assistance of an adult, is a serious violation of these Terms and will result in immediate account closure and possible reporting to relevant authorities.

The risks associated with gambling are significantly higher for minors and young people, including increased vulnerability to addiction, impaired decision-making, and financial and psychological harm. For that reason, we take age verification seriously and may request additional identity and age documentation at any time, including but not limited to national ID, passport, driving licence, and proof of address. If we discover or reasonably suspect that you were under 18 (or under the applicable legal age) at the time of registration or at any time of using the Services, your account will be closed, all transactions will be voided, and any winnings may be forfeited. Parents and guardians are strongly encouraged to use parental control tools, content filters, and device restrictions to prevent minors from accessing gambling websites and apps. By accepting these Terms, you agree to cooperate fully with our age verification procedures and to take all reasonable steps to ensure that minors do not access your account, devices, or payment instruments for gambling purposes.

Account Registration

To access the real-money casino games, Slots, and betting markets on the Mostbet platform, you must create a personal player account (the “Account”). During registration, you will be required to provide accurate and complete information, including your full name, date of birth, address, country of residence, email address, mobile number, and any other details requested in the registration form. You confirm that all information provided is true, current, and complete, and you undertake to update it promptly if any changes occur. You may be required to verify your email address and phone number by following the instructions sent to you, and failure to complete such verification may result in restrictions on your Account. Only one Account is permitted per person, household, IP address, device, or payment instrument, and any attempt to create or maintain multiple Accounts may lead to suspension or closure of all related Accounts and forfeiture of any funds or winnings.

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password, and for all activities that occur under your Account. You must not share your login details with any third party, allow any other person to access or use your Account, or use another person’s Account for any purpose. If you suspect that your Account has been compromised, or that any unauthorised access or activity has occurred, you must immediately change your password and inform our customer support team. Mostbet shall not be liable for any loss or damage arising from any unauthorised use of your Account due to your failure to safeguard your credentials. During the life of your Account, we may conduct verification checks (KYC – Know Your Customer) and request supporting documents to confirm your identity, age, residency, and sources of funds in line with legal and responsible gaming requirements.

In some cases, we may require you to complete enhanced due diligence procedures, particularly in situations involving large transactions, unusual betting patterns, or indications of problem gambling. You agree to provide any requested documents promptly, including identity documents, payment method ownership proofs, and evidence of income or wealth if needed to comply with legal and regulatory standards. If you fail to provide such documents within a reasonable time or if we have reason to believe that the information provided is false or misleading, we may suspend or close your Account and withhold any balances pending further investigation. You acknowledge that your Account is meant solely for personal entertainment and leisure, and must not be used for any commercial purpose, group pooling, professional gambling, or other non-personal uses. By registering, you also agree to receive transactional and service-related communications by email, SMS, or in-app notifications, which are necessary for the proper operation of your Account.

Deposits & Withdrawals

To participate in real-money casino, Slots, or betting activities on Mostbet, you must deposit funds into your Account using one of the supported payment methods. Deposits can only be made from payment instruments (such as bank accounts, cards, e-wallets, mobile wallets, or other methods) that are registered in your own name; use of third-party payment instruments is strictly prohibited. Before making your first deposit, you should review the deposit limits, processing times, fees (if any), and currency options available in your region. While we strive to ensure instant or near-instant crediting of deposits, some methods may involve delays due to bank processing times or third-party service issues beyond our control. You acknowledge that all deposits are subject to security checks and anti-fraud monitoring, and we reserve the right to request proof of payment method ownership or additional verification before crediting or allowing use of deposited funds.

Withdrawals of your available balance can be requested at any time, subject to these Terms, any bonus rules, and completion of required verification procedures. In many cases, withdrawals will be processed using the same payment method used for deposit, where technically feasible and in accordance with applicable regulations and anti-money laundering requirements. We may impose minimum and maximum withdrawal limits per transaction, per day, or per month, and such limits will be displayed in the cashier section or otherwise communicated to you. Processing times for withdrawals depend on internal review procedures and the processing times of external payment providers; while we aim to process withdrawals promptly, delays may occur for reasons including but not limited to security checks, public holidays, or technical issues. We reserve the right to combine or split withdrawal requests, or to pay withdrawals in instalments where necessary for compliance or technical reasons.

You are responsible for ensuring that the information you provide for payment processing is accurate and complete, including correct account numbers, wallet addresses, and any reference details required. Mostbet shall not be responsible for any loss resulting from incorrect details provided by you or from actions of banks, e-wallet providers, or other payment institutions. In cases of chargebacks, payment disputes, or suspected fraudulent transactions, we may immediately suspend your Account, reverse transactions, withhold winnings, and recover any funds mistakenly credited, including by setting off against your Account balance. All financial transactions may be reviewed and reported to relevant authorities in line with anti-money laundering and counter-terrorist financing regulations. You acknowledge that currency exchange rates may apply when depositing or withdrawing in a currency different from your Account currency, and any associated costs or fluctuations are solely your responsibility.

Payment Methods Table

The availability of specific payment options depends on your country of residence and local regulations. The following table provides an illustrative overview of typical payment methods and their general characteristics; actual options and limits will be shown in your cashier area.

Bonuses & Promotions

From time to time, Mostbet may offer bonuses, free spins, free bets, cashback, loyalty rewards, tournaments, and other promotional incentives (collectively, “Bonuses”) to enhance your gaming experience. Each Bonus is governed by specific terms and conditions, including eligibility criteria, wagering requirements, minimum odds, game contribution percentages, maximum winnings, expiry periods, and any other relevant rules. Before accepting any Bonus, you must carefully read the associated bonus terms displayed on the promotion page, in the cashier, or communicated via email or SMS, and ensure that you understand and agree with them. By accepting a Bonus, you agree to be bound by those bonus-specific rules in addition to these general Terms. If you do not agree with the specific conditions of a Bonus, you should decline or opt out of the promotion before placing any qualifying deposits or bets.

Bonuses are strictly limited to one per person, household, IP address, or device unless otherwise clearly stated in the promotion. Abuse of bonus offers, including but not limited to collusion, use of multiple accounts, arbitrage betting, low-risk or no-risk wagering strategies, or exploiting technical issues, is strictly prohibited and may result in cancellation of Bonuses, removal of bonus-derived winnings, and closure of Accounts. In most cases, real money funds are wagered before bonus funds, and wagering requirements apply to bonus funds and associated winnings before they become withdrawable. Any attempt to withdraw funds before completing the required wagering may result in forfeiture of the Bonus and its associated winnings. Some games, such as certain casino table games or specific Slots, may contribute differently towards wagering requirements, and you should check the contribution table or game list on the promotion page before playing.

Mostbet reserves the right to modify, suspend, or cancel any Bonus or promotional campaign at any time, including retroactively where necessary to correct obvious errors, fraud, or misuse, provided that such actions are taken in good faith and in accordance with applicable law. In the event of any discrepancy between translated versions of bonus terms, the English version shall prevail. We also reserve the right to exclude certain players from selected promotions based on responsible gambling concerns, jurisdictional restrictions, or other legitimate reasons, and such decisions may be made at our sole discretion. You acknowledge that Bonuses are a privilege and not a right, and that we are under no obligation to offer or maintain any particular promotion or loyalty programme. If you wish to opt out of receiving promotional communications, you may adjust your preferences in the account settings or contact customer support, although transactional and service-related messages will still be sent as necessary for the operation of your Account.

Game Rules

Each category of games offered on the Mostbet platform, including casino table games, Slots, live dealer games, instant win games, and sports betting markets, is governed by specific rules and mechanics. It is your responsibility to familiarise yourself with the rules, payout structures, and betting limits of each game before placing wagers, and by playing, you confirm that you understand how the game functions. For casino games and Slots, the rules and paytables are usually accessible within the game interface, while sports betting rules and market definitions are available in the dedicated rules section of the website. Any bet placed by you will stand as recorded in our systems once confirmed, and cannot be cancelled or changed unless a clear error or malfunction is identified in accordance with these Terms. You must ensure that your bets and game actions reflect your actual intent, and we will not be responsible for losses resulting from accidental clicks, misunderstanding of game rules, or technical issues on your device or internet connection.

We reserve the right to limit stakes, reject bets, or close betting markets when necessary to maintain fair and orderly operations. In the case of live betting or live dealer games, delays in data transmission may result in differences between the information displayed on your device and the actual game or event status; in such cases, the server records and official event data will prevail. Any attempt to gain an unfair advantage by exploiting delayed feeds, software bugs, or rule ambiguities is strictly prohibited and may lead to voiding of bets and closure of your Account. For sports betting, if an event is postponed, cancelled, or abandoned, settlement of bets will be governed by the specific sports rules, which may provide for voiding of bets or carrying them over, depending on the circumstances. In games where progressive or network jackpots are available, the jackpot amounts are subject to change and may be displayed with slight delays; in the event of discrepancy, the value recorded on the game server at the time of the win shall be considered final.

In cases where a game or betting market is found to have a manifest error, incorrect odds, or obvious misconfiguration, we reserve the right to void affected bets or game rounds and to restore the balance to the state prior to the error, in accordance with applicable law and industry practice. Manifest error includes but is not limited to clearly incorrect prices, impossible event outcomes, or payouts that significantly deviate from the published paytable due to a technical fault. If you become aware of any error or malfunction, you must immediately cease play and inform customer support, and you must not attempt to exploit the issue for financial gain. Our decision on game outcomes and bet settlements will be based on robust technical records and, for sports events, on official results published by the relevant governing body or reputable data provider. Any dispute regarding game results or bet settlement should be raised as soon as possible and will be handled through the complaints and dispute resolution procedure described in these Terms.

Fair Play & RNG

Mostbet is committed to providing a fair and transparent gaming environment where all players have an equal chance of winning. The outcomes of our digital casino games and Slots are determined by a Random Number Generator (RNG) system that has been designed to ensure randomness and unpredictability. The RNG is periodically tested and certified by independent testing agencies to verify that game outcomes are random and that return-to-player (RTP) percentages fall within the expected theoretical ranges. These testing procedures help ensure that neither Mostbet nor any player can manipulate game outcomes, and that all spins, card deals, and game events are independent of previous results. You acknowledge that you have no influence over the operation of the RNG and that any strategies based on patterns, sequences, or previous outcomes cannot change the fundamental randomness of the games.

For live dealer games, fair play is ensured through strict procedural controls, dealer training, and continuous monitoring, often in collaboration with licensed game providers and studios. The physical equipment used, such as cards, wheels, and dice, is maintained and inspected regularly to prevent tampering or bias. All live game sessions may be recorded and archived for security, anti-fraud, and dispute resolution purposes. Any suspicion of collusion, cheating, or unfair behaviour involving dealers or other players is thoroughly investigated and may result in voiding of bets, closure of Accounts, and notification to relevant authorities. We reserve the right to suspend any game or table if we have reason to believe there is a problem affecting fairness, security, or the integrity of the gaming environment.

You agree not to use any external aids, software tools, bots, or mechanical devices intended to gain an advantage over other players or over the house edge built into the games. The use of automated betting scripts, unfair strategies, or exploitation of software errors constitutes a breach of these Terms and may lead to severe sanctions. Our internal monitoring systems analyse betting patterns and gameplay behaviour to detect unusual activities that may indicate collusion, bonus abuse, or other forms of unfair play. If we conclude, based on reasonable evidence, that you have engaged in such conduct, we may void affected bets, confiscate any associated winnings, and close your Account. Our fair play policies are essential for maintaining trust and a safe environment for all players, and any attempt to undermine these principles will be treated seriously.

Responsible Gambling

Mostbet recognises that while gambling and casino entertainment, including Slots and betting, can be an enjoyable leisure activity for many adults, it also carries a risk of financial loss and potential harm. We are firmly committed to promoting responsible gambling practices and to providing tools, information, and support that help you keep your gaming under control. You should always view gambling as a form of paid entertainment, not as a means of generating income or recovering debts, and you must never wager more than you can reasonably afford to lose. It is your responsibility to monitor your time and expenditure on our platform and to use the responsible gambling tools we make available. We actively encourage you to consider your personal circumstances, including your financial obligations and mental wellbeing, before engaging in any gambling activity.

The risks of problem gambling can be more pronounced for individuals who are younger, experiencing financial stress, or facing emotional difficulties. Young people, even those above 18, may be particularly vulnerable due to impulses, peer pressure, and lack of experience with managing money, so we urge extra caution for players in this age group. Warning signs of problematic gambling may include chasing losses, lying about gambling activities, neglecting work or family responsibilities, using borrowed money for bets, or feeling anxious, depressed, or irritable when not gambling. If you recognise any of these symptoms in yourself or in someone close to you, we strongly recommend taking immediate action, such as using our self-exclusion tools and seeking professional support. We reserve the right to intervene and apply protective measures, including limiting or closing your Account, if we reasonably believe that your gambling behaviour is harmful or risky.

Tools & Features (table)

Mostbet provides a range of responsible gambling tools designed to help you manage your play and reduce the risk of harm. The following table summarises the key features available; availability may vary depending on your country and account status.

Support Resources

If you are concerned about your gambling or feel that you are losing control, we strongly encourage you to seek professional support and to use the tools available on the platform. You may contact our customer support team to request advice on responsible gambling options, including how to apply limits, time-outs, or self-exclusion to your Account. In addition to our internal measures, we recommend reaching out to specialised independent organisations dedicated to helping individuals with gambling-related problems, such as generic counselling services, gambling support hotlines, and online support groups. These organisations typically offer confidential advice, self-assessment tests, treatment referrals, and family support resources, often at low cost or free of charge. Information on such organisations, including links and contact details, may be provided in the responsible gambling section of our website.

You should consider speaking openly with trusted family members or friends about your concerns, as social support can be an important element in addressing gambling-related harm. If you feel that your gambling is affecting your mental health, finances, or relationships, you may also wish to consult a psychologist, financial adviser, or other relevant professional. For parents and guardians, we recommend using parental control software and enabling safe browsing features on devices to prevent minors from accessing gambling content. We also remind all players that any attempt to recover losses by increasing stakes or gambling more frequently is likely to worsen the problem, not solve it. By continuing to use our Services, you agree to play responsibly and to seek help promptly if you encounter difficulties.

Prohibited Activities

When using the Mostbet platform, you must not engage in any activity that is illegal, fraudulent, abusive, or contrary to these Terms or to the principles of fair and responsible gambling. Prohibited conduct includes, but is not limited to, creating multiple Accounts, impersonating another person, using false identity or documents, and allowing third parties to use your Account. You must not use the Services for any form of money laundering, terrorist financing, or other criminal activity, including accepting funds from illegal sources or transferring funds between players without legitimate purpose. The use of bots, automated systems, or any other software designed to place bets or play games on your behalf, or to gain access to non-public data, is strictly forbidden. Any attempt to manipulate game outcomes, exploit errors, collude with other players or with staff, or use insider information to gain an unfair advantage is likewise prohibited.

You must not interfere with the proper functioning of the website or applications, including by introducing viruses, malware, denial-of-service attacks, or attempts to gain unauthorised access to our systems, servers, or data. Scraping, data mining, or unauthorised extraction of content or information from the platform is not allowed. You also agree not to engage in abusive or offensive behaviour towards our employees, agents, or other players, including harassment, threats, hate speech, or dissemination of illegal, obscene, or defamatory content. If we have reasonable grounds to suspect that you have engaged in any prohibited activity, we may suspend or terminate your Account, void or reverse bets and winnings, and withhold funds pending investigation. Where required or appropriate, we may also report suspected illegal conduct to relevant law enforcement or regulatory authorities.

Any breach of these prohibitions is considered a serious violation of the Terms and may result in legal action, in addition to the internal measures we may take on your Account. You shall cooperate fully with any investigation we conduct in relation to suspected prohibited activities, including providing requested information or documentation. If your conduct causes financial loss or damage to Mostbet or to other players, we reserve the right to seek compensation, including by offsetting such amounts against your Account balance. You understand and accept that our decision on whether a particular activity constitutes a prohibited act will be based on reasonable assessment of available evidence and may be made at our discretion, subject to your right to raise a complaint under the procedures outlined below. By using the Services, you agree to comply with all applicable laws and regulations and to act in a manner that respects the integrity and safety of the gaming environment.

Restricted Countries (table)

Due to legal and regulatory reasons, access to the Services may be restricted or prohibited in certain countries or territories. You are responsible for ensuring that your use of Mostbet complies with the laws of your country or jurisdiction of residence. If you are located in a jurisdiction where online gambling is illegal or where we do not offer our Services, you must not access or use the platform, even if you are temporarily visiting another country. We may use geolocation tools, IP address analysis, and document checks to determine your location and eligibility, and we reserve the right to block or close Accounts from restricted jurisdictions. The following table provides a non-exhaustive illustrative list of categories of countries where access may be restricted.

This table is for guidance only and may not reflect all restricted or limited jurisdictions at any given time. We reserve the right to add or remove countries from our restricted lists without prior notice, in response to legal updates, regulatory guidance, or internal risk assessments. If you move to a restricted country or if your jurisdiction’s laws change to prohibit online gambling, you must inform us immediately and stop using your Account. Continued use of the Services from a restricted country constitutes a breach of these Terms and may lead to closure of your Account and forfeiture or return of funds in accordance with local laws. We do not accept any liability if you use the Services in breach of these geographic or legal restrictions.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an Account and use our Services, we may collect and process various categories of personal information, including identification data, contact details, transaction records, gaming activity, device information, and communications with our support team. This data is used for purposes such as account administration, processing deposits and withdrawals, preventing fraud and money laundering, promoting responsible gambling, and complying with legal and regulatory obligations. Our detailed privacy policy, which is incorporated by reference into these Terms, explains how we collect, store, use, share, and protect your personal data, as well as your rights in relation to that data. By using the Services, you consent to the processing of your personal data as described in the privacy policy and in these Terms.

We implement technical and organisational security measures designed to protect your personal data and financial information against unauthorised access, alteration, disclosure, or destruction. These measures may include encryption, firewalls, secure data centres, access controls, and regular security audits. While we strive to provide a high level of security, you acknowledge that no system can be completely immune to cyber threats, and you agree to take reasonable steps to protect your devices, passwords, and networks. You should not disclose your login credentials to any third party, and you should use updated antivirus and anti-malware tools where appropriate. If you suspect any unauthorised access to your Account or any data breach, you must inform us immediately so that we can take appropriate action.

We may share your personal data with selected third-party service providers who assist us with payment processing, identity verification, technical support, analytics, marketing (subject to your consent where required), and other operational functions. Such third parties are required to process your data only in accordance with our instructions and with appropriate confidentiality and security standards. We may also disclose personal data when required by law or legal process, or when necessary to protect our rights, the safety of players, or the integrity of the Services. Depending on your jurisdiction, your data may be stored or processed in other countries, which may have different data protection laws; in such cases, we take steps to ensure adequate protection consistent with applicable legal requirements. You may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing or withdraw consent, subject to legal limitations; details of how to exercise these rights are provided in our privacy policy.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your Account at its sole discretion, subject to applicable law, in a range of circumstances, including but not limited to suspected breach of these Terms, suspected fraudulent or illegal activity, failure to complete verification checks, or concerns related to problem gambling. Suspension may involve temporarily disabling your ability to place bets, play casino games or Slots, deposit or withdraw funds, or access certain features, while we investigate the matter. During suspension, we may request additional information or documentation from you, and you agree to cooperate fully with such requests. If, following investigation, we conclude that there has been a serious breach or that continued access would pose a legal, financial, or responsible gambling risk, we may decide to terminate your Account permanently. In some cases, we may also be required to freeze or confiscate funds in your Account in accordance with legal or regulatory instructions.

You have the right to request closure of your Account at any time by contacting customer support or using available self-service options, provided that your Account is not under active investigation or subject to any legal hold. Upon closure, any remaining real-money balance, less any applicable fees or adjustments, will normally be returned to you using a method chosen by us, subject to completion of any outstanding verification procedures. However, Bonus funds and any winnings derived from uncompleted wagering requirements will typically be forfeited upon Account closure, unless otherwise specified by applicable regulations. Once your Account is closed, you will no longer have access to your gaming history, transaction records, or other data through the user interface, although we may retain certain records where required by law. If you wish to return to the platform after voluntary closure, you may be permitted to re-open an Account, subject to our policies and any responsible gambling considerations, but we are under no obligation to accept a new registration.

In situations where your Account is terminated due to breach of these Terms or suspected illegal activity, we may void pending bets, cancel Bonuses, and confiscate part or all of the funds in your Account, in accordance with applicable law and fair practice. Where possible, we will notify you of the reasons for suspension or termination, except where such disclosure would compromise security, ongoing investigations, or legal prohibitions. Our decision to suspend or terminate an Account is taken based on comprehensive risk assessment and available evidence, and while you may contest this decision through the complaints process, we may maintain restrictions during any review period. You acknowledge that we are not responsible for any loss or inconvenience you may suffer as a result of Account suspension or closure if such action is taken in accordance with these Terms and applicable law. Players who have been self-excluded for responsible gambling reasons will have their Accounts locked for the agreed exclusion period and will not be permitted to re-open them until the end of that period and any subsequent review.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Services, including but not limited to loss of profits, loss of data, business interruption, or reputational damage. Our total aggregate liability to you for any direct losses or damages arising from any single incident or series of related incidents shall be limited to the lesser of the amount of your net deposits to your Account during the three months preceding the event or an amount specified by applicable statutory provisions. We shall not be liable for any loss or damage resulting from your failure to comply with these Terms, from negligence on your part, or from events beyond our reasonable control, such as technical failures of communication networks, internet connectivity problems, or actions of third-party service providers. While we strive to maintain uninterrupted access to the platform, we do not guarantee that the Services will be available at all times or free from errors, interruptions, or delays.

You acknowledge that gambling inherently involves the risk of financial loss and that you are solely responsible for your betting and gaming decisions. We do not provide financial, legal, or psychological advice and shall not be responsible for any consequences arising from your reliance on information or opinions provided on the website or by our staff, beyond what is required by law. Any winnings credited to your Account are subject to verification and may be adjusted in case of manifest error, technical malfunction, or breach of these Terms. We shall not be liable for any winnings that may have been lost or not credited due to circumstances such as disconnection, system failure, or interruptions occurring after the outcome has been recorded on our servers but before being displayed on your device. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Mostbet and its affiliates from and against any claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or the rights of a third party, or your misuse of the Services. This indemnity shall continue in force after the termination of your Account and after you cease using the platform. If you are dissatisfied with any part of the Services, or with any provision of these Terms, your sole and exclusive remedy is to stop using the platform and to close your Account. The limitations and exclusions of liability set out in this section shall apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and even if we have been advised of the possibility of such damages. Each provision of this section operates separately, and if any part is found unenforceable in a particular jurisdiction, the remaining provisions shall continue in full force and effect.

Complaints & Dispute Resolution

If you have a complaint or concern regarding the Services, including but not limited to game outcomes, bet settlements, bonus application, or Account handling, you should first contact our customer support team as soon as possible. Complaints may be submitted via live chat, email, or other available channels specified on the website, and should include your Account details, a clear description of the issue, and any relevant supporting evidence such as screenshots or transaction IDs. We will acknowledge receipt of your complaint within a reasonable timeframe and will endeavour to investigate and respond promptly and fairly. In some cases, we may request additional information or clarification from you in order to properly assess the matter, and you agree to cooperate fully with such requests. Our aim is to resolve complaints internally in a transparent and efficient manner, while respecting your rights and applicable legal requirements.

If, after receiving our final response, you are not satisfied with the outcome, you may have the option to escalate the dispute to an independent third-party dispute resolution body, where such a mechanism is available and applicable to your jurisdiction. Details of any approved alternative dispute resolution (ADR) schemes or regulatory authorities that may handle unresolved complaints will be provided on our website or upon request. You should note that some ADR or regulatory processes may have time limits for filing complaints, and you are responsible for observing any such deadlines. Participation in external dispute resolution procedures may be voluntary for both parties depending on local law, and we reserve the right to refuse to engage in processes that are not recognised or binding in our operating jurisdiction. However, we will always act in good faith to address genuine complaints and to implement any binding decisions issued by competent authorities in accordance with applicable law.

All communications in relation to complaints should be conducted in a respectful and constructive manner. We reserve the right to refuse to engage with abusive, threatening, or bad-faith complaints and, in extreme cases, to close the Accounts of players who repeatedly misuse the complaints process. Records of complaints and their resolutions may be retained for regulatory, compliance, and quality assurance purposes. You acknowledge that our internal records, including transaction logs and game data, will normally be considered the final authority in resolving factual disputes, unless you can provide clear evidence to the contrary. This complaints and dispute resolution procedure does not affect your statutory rights under applicable consumer or gambling laws.

Governing Law

These Terms, and any contract between you and Mostbet arising from your use of the Services, shall be governed by and construed in accordance with the laws of the jurisdiction in which our operating entity is legally established, subject to any mandatory consumer protection rules that may apply in your country of residence. By accepting these Terms and using the platform, you agree that any disputes, claims, or proceedings arising out of or relating to the Services, these Terms, or their subject matter or formation shall be submitted to the exclusive or, where applicable, non-exclusive jurisdiction of the competent courts of that jurisdiction. This does not affect any rights you may have under mandatory laws to bring a claim in the courts of your home country, where such rights cannot be contractually waived. The choice of governing law is made to ensure consistency, predictability, and compliance with relevant regulatory frameworks in the online gambling sector.

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if modification is not possible, it shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. The headings in these Terms are for convenience only and shall not affect their interpretation. In the event of conflict between a translated version of the Terms and the English version, the English version shall prevail to the extent of any inconsistency. You agree that these provisions on governing law and jurisdiction form an essential part of the legal framework under which the Services are provided.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet regarding your use of the Services and supersede any prior agreements, understandings, or communications, whether written or oral, relating to the same subject matter. No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, nor shall any single or partial exercise of any such right prevent any further exercise of it. You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity within our corporate group or in connection with a merger, acquisition, or reorganisation, provided that this does not adversely affect your rights as a player. Any notices or communications we send to you will be considered properly delivered if sent to the email address, phone number, or postal address associated with your Account, or if displayed as an in-account or on-site message.

Your continued use of the platform signifies your acknowledgement that you have read, understood, and agreed to these Terms in their entirety, including the strict prohibition on underage gambling and the strong emphasis on responsible gaming and legal compliance. You must review these Terms regularly and remain informed about any updates or changes that may affect your rights and obligations. If at any time you do not accept or agree with any part of these Terms, you must cease using the Services and request closure of your Account. By using the Services, you confirm that you are accessing the platform for personal entertainment purposes only, that you are legally allowed to participate in online gambling in your jurisdiction, and that you will always gamble responsibly and within your means. These Final Provisions, together with all preceding sections, form a comprehensive and binding framework for your relationship with Mostbet and your use of its online casino, Slots, betting, and related Services.